/* Communication-specific styles */
.communication-card {
    background: white;
    border-radius: 8px;
    padding: 15px;
    margin-bottom: 15px;
    border-left: 4px solid var(--admin-primary);
    box-shadow: 0 2px 4px rgba(0,0,0,0.05);
    transition: all 0.3s ease;
}

.communication-card:hover {
    box-shadow: 0 4px 8px rgba(0,0,0,0.1);
    transform: translateY(-1px);
}

.communication-card.ticket { border-left-color: var(--admin-primary); }
.communication-card.chat { border-left-color: var(--admin-info); }
.communication-card.email { border-left-color: var(--admin-secondary); }
.communication-card.phone { border-left-color: var(--admin-warning); }

.comm-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 10px;
    flex-wrap: wrap;
    gap: 10px;
}

.comm-user-info {
    display: flex;
    align-items: center;
    gap: 10px;
}

.user-avatar-small {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background: var(--admin-primary);
    color: white;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
    font-size: 0.9rem;
}

.comm-meta {
    display: flex;
    gap: 15px;
    flex-wrap: wrap;
    font-size: 0.85rem;
    color: var(--admin-gray);
}

.comm-actions {
    display: flex;
    gap: 8px;
    margin-top: 10px;
}

.comm-preview {
    margin-top: 10px;
    padding: 10px;
    background: var(--admin-light);
    border-radius: 6px;
    font-size: 0.9rem;
    color: var(--admin-dark);
}

/* Modal styles for conversations */
.conversation-modal {
    display: none;
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(0,0,0,0.5);
    z-index: 2000;
    align-items: center;
    justify-content: center;
    padding: 20px;
}

.conversation-modal.active {
    display: flex;
}

.conversation-content {
    background: white;
    border-radius: 12px;
    width: 100%;
    max-width: 800px;
    max-height: 90vh;
    display: flex;
    flex-direction: column;
}

.conversation-header {
    padding: 20px;
    border-bottom: 1px solid var(--admin-border);
    display: flex;
    justify-content: space-between;
    align-items: center;
}

.conversation-body {
    flex: 1;
    padding: 20px;
    overflow-y: auto;
    max-height: 400px;
}

.conversation-footer {
    padding: 20px;
    border-top: 1px solid var(--admin-border);
}

.message {
    margin-bottom: 15px;
    padding: 12px;
    border-radius: 8px;
    max-width: 80%;
}

.message.customer {
    background: var(--admin-light);
    border: 1px solid var(--admin-border);
    margin-right: auto;
}

.message.admin {
    background: var(--admin-primary);
    color: white;
    margin-left: auto;
    text-align: right;
}

.message-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 5px;
    font-size: 0.85rem;
    opacity: 0.8;
}

.reply-form {
    display: flex;
    gap: 10px;
}

.reply-input {
    flex: 1;
    padding: 12px;
    border: 1px solid var(--admin-border);
    border-radius: 6px;
    resize: none;
    min-height: 80px;
}

/* Quick action buttons */
.quick-actions {
    display: flex;
    gap: 10px;
    margin-bottom: 20px;
}

.action-btn {
    padding: 10px 15px;
    border: none;
    border-radius: 6px;
    background: white;
    color: var(--admin-dark);
    cursor: pointer;
    display: flex;
    align-items: center;
    gap: 8px;
    font-size: 0.9rem;
    box-shadow: 0 2px 4px rgba(0,0,0,0.1);
    transition: all 0.3s ease;
}

.action-btn:hover {
    transform: translateY(-2px);
    box-shadow: 0 4px 8px rgba(0,0,0,0.15);
}

.action-btn.primary {
    background: var(--admin-primary);
    color: white;
}

.action-btn.success {
    background: var(--admin-secondary);
    color: white;
}

.action-btn.warning {
    background: var(--admin-warning);
    color: white;
}

/* Status indicators */
.status-badge {
    padding: 4px 8px;
    border-radius: 12px;
    font-size: 0.75rem;
    font-weight: 600;
    color: white;
}

.status-open { background: var(--admin-danger); }
.status-pending { background: var(--admin-warning); }
.status-responded { background: var(--admin-info); }
.status-resolved { background: var(--admin-secondary); }
.status-closed { background: var(--admin-gray); }

.priority-high { background: var(--admin-danger); }
.priority-medium { background: var(--admin-warning); }
.priority-low { background: var(--admin-info); }
.priority-urgent { 
    background: #7b1fa2; 
    animation: pulse 2s infinite;
}

@keyframes pulse {
    0% { opacity: 1; }
    50% { opacity: 0.7; }
    100% { opacity: 1; }
}

.text-muted {
    color: var(--admin-gray) !important;
}